1. Warranty Overview
Deltafit warrants to the original purchaser that the product purchased from prodeltafit.com (the “Product”) will be free from defects in materials and workmanship under normal use for 12 months from the date of purchase (the “Warranty Period”). This limited warranty is non‑transferable and applies only to products purchased from Deltafit or an authorized Deltafit retailer.
2. Remedies
During the Warranty Period, Deltafit will, at its sole discretion, either: (a) repair the defective Product or defective parts; (b) replace the Product with the same or a comparable product; or (c) issue a refund of the purchase price if repair or replacement is not commercially practicable. Any replacement Product or parts may be new or refurbished.
3. What Is Covered
This warranty covers defects in materials and workmanship that arise during normal, intended use of the Product within the Warranty Period.
4. What Is Not Covered
This warranty does not cover:
- Damage resulting from misuse, abuse, neglect, accident, improper assembly, or failure to follow the Product instructions.
- Normal wear and tear, cosmetic damage (scratches, dents, fading), or deterioration due to aging.
- Damage resulting from unauthorized repair, modification, or use with non‑Deltafit parts or accessories.
- Consumable parts (for example, batteries, straps, pads) unless failure has occurred due to a manufacturing defect.
- Damage caused by shipping, improper storage, or external causes (fire, water, lightning, etc.).
- Products purchased from unauthorized resellers; such purchases may void warranty eligibility.
5. Proof of Purchase
A valid proof of purchase (order number, receipt, or invoice) is required for all warranty claims. The Warranty Period begins on the date of purchase shown on the proof of purchase.
6. How to Make a Warranty Claim
- If you have already registered your product with Deltafit: provide your registered email address and order number via the warranty claim form or support contact; no additional proof of purchase is required unless requested.
- If you have not registered: visit https://prodeltafit.com/register-product-warranty/ and follow the instructions to submit a claim. You must provide your name, contact details, order number, proof of purchase, a description of the defect, and photos or video demonstrating the issue if requested.
- Deltafit may require you to return the Product to Deltafit’s inspection address for evaluation. If return is required, Deltafit will provide return instructions.
- Deltafit will assess the claim and notify you of the outcome and any next steps.
7. Return Shipping and Costs
Return shipping costs are not covered by Deltafit. Customers are responsible for all shipping costs to return the Product to Deltafit for inspection or service, unless otherwise required by applicable law. Deltafit may, at its discretion, reimburse reasonable return shipping costs for valid warranty claims in exceptional cases; any reimbursement is subject to prior written approval.
8. Turnaround Time
After Deltafit receives the returned Product and completes inspection, Deltafit aims to process valid warranty claims within 7–21 business days. Processing time may vary depending on the nature of the defect, parts availability, and shipping times. Deltafit will notify you of the claim status and any expected delays.
9. International Coverage
Deltafit provides warranty service internationally; however, customers outside the United Kingdom must ship the Product to Deltafit’s UK service address for inspection and service. Customers are responsible for all international shipping costs, duties, taxes, and customs clearance fees associated with returning the Product to the UK. Deltafit’s obligation to repair, replace, or refund is subject to receipt and inspection of the Product at the UK office.
10. Limitations of Liability
To the maximum extent permitted by applicable law, Deltafit’s liability under this warranty is limited to the remedies set forth in Section 2. Deltafit is not liable for incidental, indirect, special, punitive, or consequential damages, including but not limited to loss of use, lost profits, or loss of business, even if Deltafit has been advised of the possibility of such damages. Some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, so these limitations may not apply to you.
11. Consumer Rights
This warranty gives you specific legal rights, and you may also have other rights which vary by jurisdiction. Nothing in these terms is intended to limit rights you may have under applicable consumer protection laws.
12. Governing Law and Jurisdiction
These warranty terms are governed by the laws of England and Wales. Any disputes arising under or in connection with this warranty will be subject to the exclusive jurisdiction of the courts of England and Wales, except where local consumer protection laws provide otherwise.
13. Changes to Warranty Terms
Deltafit reserves the right to modify these warranty terms at any time. Changes will not apply retroactively to products already purchased except where required by law.
14. Contact and Support
For warranty claims, support, or questions, visit: https://prodeltafit.com/contact/
